Your personal data is a trust that GW99 takes seriously. This Privacy Policy clearly outlines the types of information we collect, how it is used, how it is protected, and your rights as a GW99 Malaysia member.
Your data is protected in accordance with international security standards
GW99 upholds an open and transparent privacy policy. The following six core principles govern how we handle the personal data of every Malaysian member.
GW99 only collects data that is genuinely necessary to manage your account and deliver the best possible service. We do not collect information that is irrelevant to these purposes.
Every piece of data GW99 collects has a clear and legitimate purpose. We do not use member data for anything unrelated to GW99's services.
GW99 takes data security seriously, investing in robust infrastructure that employs advanced encryption technology and strict access controls to keep your data safe.
GW99 does not sell members' personal data. However, there are limited situations where data sharing may be required and is legally permissible.
As a GW99 member, you have clearly defined rights over your personal data. GW99 is committed to respecting and facilitating the exercise of these rights.
GW99 uses cookies and similar tracking technologies to enhance the user experience and ensure platform security. Their use is limited and purposeful.
GW99 recognises and respects the privacy rights of every member in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA). The following are the rights available to you.
You have the right to request a copy of all personal data GW99 holds in relation to your account. Requests are processed within 48 hours.
If any data we hold about you is inaccurate or out of date, you have the right to request an immediate correction through GW99 support.
In certain circumstances, you have the right to request that GW99 delete your personal data — subject to legally mandated record retention obligations.
You may object to the processing of your data for direct marketing purposes at any time, without any penalty to your account.
You have the right to receive your personal data in a machine-readable format for the purpose of transferring it to another service where applicable.
If you are not satisfied with how GW99 handles your data, you have the right to file a complaint with the Department of Personal Data Protection Malaysia.
GW99 Entertainment Sdn Bhd ("GW99", "we", "us") operates an online entertainment platform at gw99.biz. We respect the privacy of everyone who uses our platform and are committed to protecting the personal data you entrust to us.
This Privacy Policy clearly explains the types of personal information GW99 collects from members and platform visitors, how that information is used, with whom it may be shared, how it is protected, and what choices and rights you have regarding your personal data.
This Policy applies to all users of the gw99.biz website, the GW99 mobile app where applicable, and all services offered by GW99. By using the GW99 platform, you agree to the collection and use of your personal data as described in this document.
GW99 complies with the Malaysian Personal Data Protection Act 2010 (PDPA) in all aspects of member personal data processing. We also take international data protection standards into account in our data handling practices to ensure the highest level of protection for every member.
When you register a GW99 account or use our services, you will provide us with certain personal information directly. This includes:
When you use the GW99 platform, our systems automatically collect certain technical data for security and service improvement purposes:
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Identity | Full name, date of birth, MyKad number | Account verification and KYC |
| Relationship | Email, phone number | Account and support communications |
| Finance | E-wallet information, transaction records in MYR | Processing deposits and withdrawals |
| Technical | IP address, device information | Security and fraud prevention |
| Usage | Betting records, gaming activity | Product improvement and responsible gaming |
| Marketing | Promotional preferences, campaign responses | Relevant and personalised offers |
GW99 uses your personal data solely for legitimate purposes directly related to the provision of platform services. The following outlines the primary purposes for which your data is used:
GW99 will use your email address and phone number to send account-related communications (mandatory) and marketing communications (which you may opt out of). You can manage your marketing communication preferences through your GW99 account settings at any time.
GW99 uses members' gaming activity records to monitor betting patterns that may indicate problem gambling risks. This forms part of our commitment to responsible gaming and member well-being — not for any unrelated surveillance purpose.
GW99 processes your personal data on valid legal bases in accordance with Malaysia's PDPA 2010. The applicable basis depends on the type of processing involved:
GW99 does not sell, rent, or trade members' personal data to any third party for their own marketing purposes. However, there are limited circumstances where sharing data with specific parties is necessary:
GW99 works with a select group of third-party service providers to handle certain aspects of platform operations. These providers have limited access to your personal data, strictly to the extent necessary to perform their functions, and are bound by strict confidentiality agreements:
GW99 may disclose your personal data to the relevant authorities when required to do so by a valid court order, police requests related to criminal investigations, or reporting obligations under anti-money laundering laws. In all such cases, GW99 will verify the legitimacy of the request before making any disclosure.
GW99 has never sold members' personal data to advertisers, data brokers, or any third party for their own marketing purposes. This is a commitment we have upheld without exception since GW99 was established.
GW99 implements comprehensive technical and organisational measures to protect members' personal data against unauthorised access, accidental disclosure, alteration, or destruction.
While GW99 invests seriously in data security, keeping your account safe also requires your participation. Use a strong, unique password, enable 2FA, never share your login credentials, and report any suspicious activity to GW99 support immediately. GW99 is not liable for losses resulting from a member's own negligence in safeguarding their login information.
GW99 does not retain your personal data for longer than is necessary for the purposes stated in this Privacy Policy, or longer than required under applicable Malaysian law.
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account data | Throughout the active account period | Ongoing operational requirements |
| Financial transaction records | 7 years after account closure | Tax & AML legal obligations |
| Gaming activity logs | 3 years after the activity occurs | Dispute resolution & audit |
| Support communication data | 3 years after last interaction | Service referencing and improvement |
| KYC Documents | 5 years after account closure | Anti-money laundering obligations |
| Marketing data | Until consent is withdrawn | Consent basis for marketing |
Once the applicable retention period has expired, data will be securely deleted or anonymised so that it can no longer be linked to any specific individual.
Cookies are small text files stored on your device when you visit the GW99 website. They help our platform remember information about your visit — such as your preferred language and login status — so you don't have to re-enter that information each time.
You can manage and delete cookies through your web browser settings. Please note, however, that disabling essential cookies may affect the functionality of the GW99 platform — you may be unable to log in or use certain platform features properly.
As a GW99 member whose personal data we process, you have the following rights under Malaysia's PDPA 2010:
To exercise any of the rights above, contact the GW99 data protection team by email at support@gw99.biz with the subject line "Data Privacy Request", or via the 24/7 live chat on the GW99 platform. We will verify your identity before processing your request and will respond within 48 working hours.
GW99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data handling practices, new legal requirements, or developments in the cybersecurity industry. When we make material changes to this Policy, we will:
We recommend reviewing this Privacy Policy periodically to stay informed of how GW99 handles your personal data. Your continued use of the GW99 platform after any amendments to this Policy take effect will be considered your acceptance of the revised policy.
If you have any questions, concerns, or requests regarding GW99's Privacy Policy or how we handle your personal data, we encourage you to reach out to us directly. We are committed to addressing every privacy inquiry seriously and promptly.
If you are not satisfied with GW99's response to your privacy concerns, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP), the regulatory authority for PDPA in Malaysia.
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