At GW99, we believe online entertainment should stay fun and never become a burden. This page outlines our commitment, the tools we provide, and the steps you can take to ensure your gaming experience remains positive and in control.
Your wellbeing is GW99's priority — not just profit
GW99 offers six key tools that every member can use for free and instantly through their account settings. All of these tools are designed to help you stay in control.
Deposit limits are the simplest and most effective tool for managing your spending at GW99. Set a limit that's comfortable and in line with your monthly entertainment budget.
If you feel you need a break from playing, gw99 offers a self-exclusion option that blocks access to your account for a period of your choosing.
It's easy to lose track of time when you're deep in a game. GW99 lets you set session reminders that will notify you once you've been playing for a specified amount of time.
In addition to deposit limits, GW99 also allows members to set a maximum loss limit — once reached, the platform will automatically block any further betting.
GW99 provides a short self-assessment questionnaire to help you evaluate whether your playing habits are still healthy or beginning to show signs of concern.
When self-control tools are not enough, the GW99 support team is ready to connect you with the right professional support resources.
Answer these questions honestly. If two or more of your answers are "Yes", it may be time to speak with someone or make use of gw99's control tools.
This isn't a sign of weakness — it takes courage to acknowledge the issue and reach out for help. Contact the GW99 support team via live chat or email at support@gw99.biz to find out about your next steps. You don't have to go through this alone.
Activating responsible gaming tools at GW99 is simple and free. All tools are accessible directly from your account settings — no need to contact anyone.
Log in to your GW99 account at gw99.biz using your username and password.
Click the profile icon in the top right corner and select "Account Settings" from the dropdown menu.
On the settings page, select the tab or section labelled "Responsible Gaming" or "Account Controls".
Choose the tool you want to activate — deposit limit, loss limit, time limit, or self-exclusion — and enter the appropriate value.
Confirm your settings and the tools will take effect immediately. You will receive a confirmation email for your records.
If you have trouble accessing these tools, contact GW99 support via 24/7 live chat — we'll help you activate them on the spot.
Control how much you can deposit into your GW99 account within a given time period.
Daily / Weekly / MonthlySet a maximum loss threshold before the platform blocks any further betting.
Takes Effect ImmediatelyLimit how long you can play in a single session — the platform will log you out automatically.
30 min – 4 hoursPeriodic notifications reminding you how long you've been on the platform.
CustomisableTemporarily block access to your account — from 24 hours up to 1 year, depending on your needs.
Active ImmediatelyPermanently close your gw99 account if you decide to stop playing altogether.
Non-ReversibleGW99 is more than an entertainment platform offering football, poker, blackjack, table games, virtual sports, and e-sports to Malaysian users. We are a platform that has built its reputation on genuine trust and social responsibility. Responsible gaming is not a marketing slogan at GW99 — it is a core value that shapes how we design our products, train our staff, and make business decisions every day.
Since GW99 was founded, we have understood that the online entertainment industry carries a unique responsibility. Unlike buying a movie ticket or paying for a gym membership, gambling involves real money that can lead to serious problems if not handled wisely. That is why GW99 invests seriously in a comprehensive responsible gaming programme to protect our members across Malaysia.
Most people who use GW99 do so as a form of healthy entertainment — they set a reasonable budget, play at a relaxed pace, and stop when they've hit their limit. For them, GW99 is an engaging digital entertainment destination, no different from catching a Malaysia Super League or EPL match with friends over teh tarik.
That said, GW99 also recognises that a small number of users may find it difficult to maintain control over their playing habits. Problem gambling can develop gradually — starting with longer sessions, escalating to larger bets, and leading to chasing losses that never end. Recognising the early signs is key to addressing the issue before it becomes more serious.
GW99 educates both members and staff to recognise the warning signs of problem gambling. Some of the most common indicators include: gambling with money set aside for essentials such as rent, food, or utility bills; hiding gambling habits from a partner or family members; feeling anxious or unsettled when unable to play; needing to increase bet sizes to get the same level of excitement; and frequently thinking about gambling even while doing other things.
If you recognise any of these patterns in yourself, it is not a sign that you are weak — it is a sign that your mind is telling you something needs to change. The single most important first step is to honestly acknowledge it and take immediate action using the tools gw99 provides.
GW99 is absolutely committed to ensuring that our platform remains inaccessible to anyone under the age of 18. This goes beyond a legal requirement — it is a moral responsibility we take very seriously. All new registrations require date of birth verification, and GW99 conducts KYC (Know Your Customer) checks to verify member identity upon withdrawal or when account activity raises concerns.
We also encourage parents and guardians to use parental control software on shared devices to block access to betting sites, including GW99. If you suspect that a child has accessed a GW99 account without authorisation, please contact us immediately at support@gw99.biz — we will treat the matter with the highest priority.
The GW99 support team is made up of Malay-speaking individuals specially trained to handle responsible gaming issues with empathy, confidentiality, and expertise. When a member reaches out with concerns about their gaming habits — whether it's about themselves or a worried family member — we don't judge. We listen, support, and guide.
GW99 can help members activate the right control tools immediately, including an emergency self-exclusion option that can be processed within an hour. We can also provide information on professional support resources available for problem gambling in Malaysia. The entire process is confidential — information relating to a member's responsible gaming concerns will never be shared with anyone without their consent.
One of the most practical pieces of advice GW99 gives new members is to set a clear "entertainment budget" before they start playing. Think of the money you deposit into your GW99 account the same way you would money spent on concert tickets or a restaurant dinner — it is an entertainment expense you are fully prepared to lose without it affecting your finances.
In practical terms: decide on an MYR amount you are comfortable losing entirely in a month, set that amount as your monthly deposit limit in your GW99 account settings, and stick to it without exception. When your limit is reached — stop. Enjoy your winnings if you are lucky, but never treat a win as a guarantee for the next session. In gambling, nothing is guaranteed — and GW99 will never claim otherwise.
Sometimes, the first person to notice signs of problem gambling isn't the player themselves — it's a spouse, parent, or sibling who witnesses the change in behaviour up close. GW99 recognises the vital role families play in supporting recovery, and we welcome outreach from family members who are concerned about a loved one's gaming habits.
If you are a concerned family member, please contact the gw99 support team by email at support@gw99.biz. While we are unable to disclose account information to third parties without the account holder's consent, we can provide general guidance on steps that can be taken and support resources available for families affected by problem gambling in Malaysia.
Before each gaming session, take 30 seconds to go through this checklist. Healthy gaming habits start with small, consistent choices.
GW99 is Malaysia's online entertainment platform that takes responsible gaming most seriously. Create a free account today and access all the control tools designed to keep your gaming experience positive and in check.